We are committed to providing our customers with the best possible cosmetic products. This is why our products are neither exchanged nor refunded.
If you feel that the products you have received from our website do not meet this commitment, contact our customer service to file your complaint. In the event that the latter is taken into account, you bear the cost of return.
We transport our products with CATHEDIS, ARAMEX, AMANA or by our own means. Shipping times are:
Casablanca: 1 to 2 days
Outside Casablanca: 3 to 5 days
Please note that there is one day to process and prepare your order before shipment.
We are in no way responsible for delays caused by carriers.
The cut-off time for order processing is 5 p.m. Moroccan time. All orders placed after 5 p.m. will only be processed the following day.
If you have any questions, please visit our Help Center or contact our Customer Service.